Arts & Crafts from the Misty Isle
Terms & Conditions
About Us
Made in Skye are completely dedicated to your total satisfaction. All our hand crafted products are made to the highest standards. If you have any suggestions or comments please email us at duncan@madeinskye.co.uk.
Purchase
Making a purchase could not be easier. Just browse our shop, click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card, debit card or Paypal transactions. If you are shopping from an International destination, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa, Mastercard and Switch. All credit card transactions are taken care of by Paypal’s secure server, so you have no fears about giving your card details. However, you may send your credit card information via phone, fax or snail mail if you wish. Simply choose the appropriate payment method.
Alternatively, we can invoice you for payment by cheque (please note that this is only available for cheques drawn on a UK bank in Sterling). If you do choose this option, please contact us by phone or e-mail then your goods will be sent to you only on clearance of your cheque. Only cheques in GB £pound; sterling can be accepted.
Handling & Shipping
All prices quoted in the Made in Skye website shop are inclusive of post & packaging charges to UK destinations only. If you wish to place an order from overseas, please contact us by e-mail or by phone and we can advise you of any additional charges. VAT is not charged on any of the items. The customer is responsible for paying any taxes or import duties, etc applicable to their country. Items are posted by 1st Class post to the UK and Airmail to all overseas destinations. We do not include insurance when we send items by post but this can be arranged for an additional sum – please contact us for details.
Schedule
We will normally send your order to you within 14 business days. International orders are generally received in under 20 days. However, please bear in mind that most of the items on this site are completely hand crafted and we make them to order, so you may experience a delay in receiving your goods. If such a delay were to be the case, we would e-mail you and let you know. If your item is not in stock, we will email you with the option to cancel your order.
Policy
All our goods are shipped using the most applicable protective packaging. However, accidents do happen and, if you receive damaged goods then we would ask that you contact us straight away and return the damaged items for a replacement. We must be notified within 48 hours of receiving the goods or the refund policy becomes void.
Guarantee
We guarantee your satisfaction. However, owing to the handmade nature of the goods, please do bear in mind that colours and specifications may change slightly. If you are not satisfied with any order, then please contact us as soon as possible (within 48 hours of receiving the goods) and we will arrange for the goods to be sent back to us and refund given. This only applies to goods returned unopened and unused.
Us
If you need to reach us, please email us at: duncan@madeinskye.co.uk. Alternatively, you can call on +44 (0)1470 592301 or write to us at:
Made in Skye Ltd, 16 Waternish, Isle of Skye, Scotland, IV55 8GD.